The role of digital transformation on the quality and efficiency of health services at King Abdulaziz Hospital in Al-Ahsa

Abstract

Objectives: 
This study aimed to explore the role and impact of digital transformation on the quality and efficiency of healthcare services at King Abdul Aziz Hospital in Al-Ahsa. It tracked the adoption of modern digital technologies, including electronic medical records, telemedicine, and smart archiving systems. The study also sought to assess the impact of these technologies on employee performance and to identify the most significant technical, organizational, and human resource challenges facing the implementation of digital transformation within the hospital. 

Methodology: 
A descriptive-analytical approach was adopted due to its suitability for the study’s objectives. Data were collected through a structured questionnaire distributed to a sample of 200 participants, including physicians, nurses, and administrative staff working at King Abdul Aziz Hospital in Al-Ahsa. 

Results: 
The findings indicated a high level of digital transformation adoption and a marked improvement in healthcare service quality and efficiency. Digital systems positively impacted information accessibility, reduced errors, and enhanced appointment and case management procedures. Staff performance also improved through task facilitation, increased productivity, and the development of digital skills and professional communication. However, challenges were identified, including technical malfunctions, limited technical support, insufficient system integration, and gaps in certain technical skills. 

Conclusion: 
The study concluded a statistically significant positive relationship between the level of digital transformation and healthcare service quality. Recommendations include developing integrated digital systems connecting all hospital departments and establishing responsive technical support teams to ensure effective implementation.