The Role of Knowledge Management Processes in Enhancing Human Resource Capabilities: A Field Study on the First Health Cluster (Al-Muzahmiya Hospital) in Riyadh, Saudi Arabia

Abstract

Objectives: 
This study aimed to explore the role of knowledge management processes in enhancing human resource capabilities at Al-Muzahmiya Hospital in Riyadh. It focused on examining the core dimensions of knowledge management—knowledge generation, knowledge sharing, and knowledge application—and their contribution to improving the efficiency and capabilities of human resource management and strengthening institutional performance in the healthcare sector. 

Methodology: 
The study adopted a descriptive–analytical approach appropriate to the nature of the research. The study population consisted of all employees within the First Health Cluster (Al-Muzahmiya Hospital) in Riyadh. A purposive sampling technique was employed, resulting in a sample of 140 participants, including medical staff, healthcare specialists, and administrative employees from various hospital departments. Data were collected using a structured questionnaire designed to measure the dimensions of knowledge management processes and the level of human resource capability enhancement. 

Results: 
The findings revealed a high level of implementation of knowledge management processes within the hospital’s human resource management. The results also demonstrated a strong and statistically significant relationship between all dimensions of knowledge management (knowledge generation, sharing, and application) and human resource capabilities, indicating that effective knowledge management directly contributes to improving both professional and organizational performance. 

Conclusion: 
The study concluded that strengthening knowledge-sharing policies, developing technological platforms, expanding training and professional development programs, and integrating modern technologies into knowledge exchange processes are essential to ensuring the sustainable development of human resources in hospitals and the healthcare sector in general.